CONTACT

Contact Details

Address:

Level 33

25 Canada Square

Upper Bank Street

London

E14 5LQ

t: +44 (0)207 987 0990

f: +44 (0)20 7038 8125

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COMMUNITY

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MULTITRAX PROFESSIONAL TERMS AND CONDITIONS

Membership

Membership Terms and Conditions

1.For the purposes of these Conditions Multitrax Professional shall be referred to as "The Company" the term "the products" shall refer to compact discs, DVD, Courses, Conventions or equipment as are supplied by the Company and the term "the Member" shall refer to the person that has been accepted by the Company as a member and to whom the Company supplies or will in the future supply products. ''Credits'' are referred to as the currency used to purchase products as a member. Each membership carries a certain number of credits which can be used to purchase the products offered by the company.

2.These Conditions shall be the sole contractual basis of the agreement between the Company and the Member.

3. The Member herby warrants that he/she is a bona fide Fitness Professional and on that basis has made application to join the Company that shall provide the service described within paragraph 7 below.

4. The Member’s application to the Company shall not be accepted by the Company until the Member has completed (to the satisfaction of the Company) and delivered to the Company the appropriate application form and the Member has been accepted as such.

5. The Members membership and subscription to the Company therefore shall be for a continuous period of one (1) year from the date of acceptance of membership and hereinafter referred to as "the Term".

6. The Term shall be deemed to be automatically extended for a rolling 12 month period until such time as the Company receives notice in writing from the Member notifying it of the Member’s cancellation of his/her membership. In the event of such cancellation, the cancellation provisions contained in paragraph 13 below shall apply.

7. In consideration of the membership the Member shall be entitled to the following:
a) Membership to the Company during the Term.
b) The relevant level of service to which the Member has subscribed (currently described as level "Pro 100", "Pro 250", "Pro 500" or "Pro 1000")
c) Subscription to the Products Catalogue throughout the Term. The Products Catalogue will be issued periodically with updates.
d) The Member may purchase additional credits during the Term.

8. The Member shall pay to the Company an annual fee (the "Membership Fee") payable by one of the following methods:
i) A cheque made payable to Multitrax Professional Limited. For the avoidance of doubt payment by cheque shall be a single payment in respect of the total Membership Fee.
ii) by standing order.
iii) by credit or debit card.

9. The Member may purchase additional music from the Company by means of cheque or credit card.

10. The Member hereby warrants, undertakes and represents to the Company as follows:
a) The Member will not copy, re-record, edit, rent, hire, lend, exchange, broadcast, transmit, sell or resell or otherwise deal in any manner or authorise any third party to deal in any manner whatsoever with the media product or any part thereof which would infringe the rights of the copyright owners of the recordings contained in the said music.
b) The Member will not publicly perform or broadcast the recordings contained in the CD’s other than in accordance with the Company subscription and warrants that they hold a valid PPL Licence where appropriate.
c) The Member will indemnify and keep the Company indemnified against all losses, damage costs claims and expenses (including without limitation reasonable legal costs on an indemnity basis) arising out of any breach or alleged breach or act or omission or default of the Member’s obligations, warranties, representations and/or undertakings hereunder. The Company shall not be liable for any act and/or omissions of the Member and the Member hereby agrees to keep the Company fully advised of any claims by third parties which arise as a result of the same.

11. The Company hereby warrants, represents and undertakes that:-
a) The Company shall obtain all necessary consents for the use of the recordings contained in the Music.
b) It shall be responsible for paying or procuring payment to all third parties claiming rights in the recordings contained in the music and the musical compositions contained therein.

12. Notwithstanding anything to the contrary herein, the Company shall be entitled to terminate this Agreement forthwith in the event that the Member fails to pay all and any sums due pursuant to the provisions of these Conditions within thirty (30) days after such sums are due whether or not such sums are demanded by the Company.

13. In the event that the Member wishes to terminate his/her membership at the expiry of the Term he/she must give thirty (30) days notice in writing of his intention to do so prior to the expiry of the Term.

a) All cancellations received by "the Company" must be acknowledged in writing.

14.In the event that the Member commits or permits to be committed, any breach or breaches of any of the terms or conditions hereunder (including non-payment) and the Member shall not have remedied such breach within twenty eight (28) days, this Agreement shall be void or if the Member goes into liquidation or an order in bankruptcy is entered against the Member.

15. The Member hereby acknowledges that if there are any amounts outstanding pursuant to the payment schedule then the member accepts that the right to make purchases for products using credit or attending courses, workshops or conventions will be suspended until the members account is up to date.

16. Products purchased from the Company are supplied on a non-changeable, non refundable basis unless the production is faulty.

17. Products purchased from the Company are supplied on a non-changeable, non refundable basis unless the production is faulty.
a) It is hereby acknowledged and agreed by the parties hereto that this Agreement is personal to the member and that the Member may not assign or otherwise dispose of this Agreement without the prior written consent of the Company. The Company may however assign the benefit of this agreement.
b) The invalidity of any part of this Agreement shall not affect the remainder thereof.
c) This Agreement shall not constitute a partnership or joint venture between the Company and the Member.
d) Expressions herein contained shall, unless defined herein or otherwise expressed as being to the contrary, have the meanings generically ascribed to them in the entertainment industry in the UK.
e) All references herein to the singular shall include the plural and the masculine gender shall include the feminine and the individual shall include a partnership and/or a body corporate and vice versa.
f) The Company hereby reserves the right to make any changes that it deems necessary to the available music and to the frequency with which it issues updates.

18. If the Member cancels a standing order before the end of the term they will be required to pay the outstanding amount in full and within thirty (30) days of breach. A £50.00 Administration fee will be charged to dis-honoured accounts in addition to the full outstanding amount.

19. The agreement between the Company and the Member shall be subject to the laws of England and Wales and all disputes arising out of such shall be subject to the jurisdiction of the Courts of England and Wales.

20. The Company holds the authority to debit credit cards for monthly payments not received by Standing Order & the Company will inform the member.

21. The Company from time to time may wish to review its pricing structure. In this instance the Company will give the member three (3) months notice in writing of any increase

Sales

Sales Terms and Conditions

Fitness Music
Not for resale or subscription hire. Public performance of certain CD's requires a valid licence from Phonographic Performance Limited. You must hold a valid PPL Licence in order to use some of the music CDs available from this website for public performance.

Workout DVDs
Confirmation of your order will be sent via email. Your chosen DVD/s will be sent via first class post.

Equipment
Confirmation of your order will be sent via email. Your chosen equipment will be sent via first class post.

Membership
Confirmation of your chosen Membership will be sent via email. If you have purchased a PPL Licence with us your Certificate will be sent via first class post.

Education and Events
Letters of confirmation, including map and directions to the venue, will be sent via email. Should you not receive this a week prior to your course commencing please contact a member of the Education & Events Team.

Shipping and Handling
Shipping and handling rates include first class delivery within the United Kingdom and are included in the price of each product. Most orders take 1 day to process and are shipped within 2 working days. Orders within the UK will be received within 48 hours dependent on stock. Orders delivered to an address outside the United Kingdom will be received within 10-14 working days.

Back Orders
If your item is not in stock, we will back order it for you unless the product has been discontinued, whereby we will contact you by email or telephone.

Tax Charges and VAT
For orders made from the UK or European Union, 15.0% VAT is added

Returns Policy
Multitrax Professional will happily refund any physical product within seven days of the customer receiving their goods. If you wish to return any item, please contact our customer services department on +44(0)207 093 2650 or email customer.service@multitraxgroup.com

Company Information
Multitrax Professional Limited is a company registered in England and Wales under company number 06488985 and whose registered office is situated at 3-11 Dod Street. London E14 7EQ. Tel no: +44(0)207 093 2650. Customer services email: customer.service@multitraxgroup.com

Education

Education and Events Terms and Conditions

Letters of confirmation including map and directions to the venue will be sent via email, should you not receive this a week prior to your course commencing please contact a member of the Education and Events Team.

Registration cancellation Procedure

1. Cancellation 14 days or more prior to the event will receive a full refund, less an administration fee of £15.

2. Cancellation within 14 days will receive a 50% refund of the registration fee paid.

3. Cancellation within 48 hours or without notification will not be refunded under any circumstances.

Multitrax Professional Ltd reserves the right to cancel any event at any time. Delegates will be informed of alterations/cancellations and offered an alternative or full refund.

Fitness Forum

Cancellation and Amendments

Session amendments:
Unfortunately, once submitted, amendments to your session choices cannot be accepted, however standby queues are available on the day for all sessions.

Refund Policy:
Any payments made by credit card will incur an additional 15% administration charge on refunds.

Registration Cancellations Procedure:

Cancellations before Friday 11 September 2009 will receive a full refund, less an administration fee of £15.

Cancellations after Friday 11 September 2009 will receive a 50% refund of the registration fee paid.

Cancellations within 48 hours of the Convention, or without notification will not be refunded under any circumstances.

Further Information:

If you have any questions about The International Fitness Forum , please contact a member of the Fitness Forum Team or complete the Contact form